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To create the piece and ship the necklace, it takes about 2 weeks of work.  


The jewelry offered by Maison Héliora is produced only in very limited quantities by our atelier. A special piece will be made on demand by our atelier.




Delivery in France, European Union countries and internationally. The Customer chooses the delivery method proposed on the Site. The costs and delivery times vary according to the country and the delivery service chosen.

The products ordered by the Customer on the Site in accordance with the GTC will be delivered to the address indicated by the Customer as the delivery address when ordering.

Certain shipments outside Europe may be subject to customs duties. Maison Héliora does not cover the payment of customs duties (DDP). The customer will receive a separate invoice before or after receipt of the products for customs duties.



Pursuant to Articles L.221-18 et seq. of the French Consumer Code, the Customer has a period of fourteen (14) days from the date of delivery of the order to exercise his or her right of withdrawal from the Order. The products ordered by the Customer on the Site in accordance with the GTC will be delivered to the address indicated by the Customer as the delivery address when ordering.


The Customer shall enclose a copy of the invoice or any other element identifying the Order in question and its owner with the withdrawal request.

Only the Client identified as such to Maison Héliora may exercise this right, to the exclusion of any other person, and in particular the person to whom the Products were sent (e.g. as a gift).


The client may also contact Maison Héliora by e-mail: for any additional information.


The products must be returned in perfect condition, in their original packaging, complete with accessories, certificate, cards, etc., along with the invoice and a note explaining the customer’s contact information and his or her desire to receive a refund or credit note, to the address provided by Maison Héliora;


Shipping costs related to the return of products remain the responsibility of the client unless the product received is not in conformity or has a manufacturing defect. Any customs fees related to the return of a product from a foreign country are also the responsibility of the customer.


 The customer also has the option of choosing the carrier of their choice. However, the cost of return and the related risks are the responsibility of the client. It is therefore recommended to provide proof of this return, which implies that the products are returned with parcel tracking, or by any other means giving certain date.


The right of withdrawal - in addition to the respect of the deadlines and modalities described in the previous points - is considered to be correctly applied in case the following conditions are fully respected:


After receipt and verification of the products returned by the Customer, the Microenterprise will carry out within fourteen (14) working days the reimbursement of the payments received and in case of return of a global order (all the products ordered in a single order) the delivery costs.


The reimbursed delivery costs will be based on the standard delivery method (the most economical). If the Customer has chosen a delivery method other than the standard delivery method, the additional costs charged will not be refunded.


However, we will only accept exchange and refund of jewelry if all of the following conditions are met:


1) The product must not have been worn, used, altered, washed or damaged

2) The product must not have been made on a special order (see Special Orders)

3) The product must be returned in its original packaging with the purchase invoice


In the case where the return of the product by the Customer is due to an error of the micro-enterprise such as a missing product in the order or a product received nonconforming or a manufacturing defect of the product, the micro-enterprise undertakes to refund, in addition to the purchase price of the product, the shipping costs incurred by the Customer for the delivery of the product.

The Customer will have to announce the error by e-mail to the address within 48 hours maximum following the reception of the order.

No reimbursement will be made to the Customer who has not exercised his right of withdrawal under the conditions of this article.

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