General terms and conditions of sale
All orders on the Site are subject to these general conditions of sale. These are subject to change and update. The conditions applicable to the order of a product by a customer are those in force on the day of the order.
1. IDENTIFICATION OF THE SELLER
These General Terms and Conditions of Sale are those of the micro-enterprise Maison Héliora, represented by Maison Léjuna
E-mail: atelier.maisonheliora@gmail.com
2. PURPOSE
These general terms and conditions of sale (hereinafter referred to as the "General Terms and Conditions of Sale") govern exclusively the sale of products offered by the micro-enterprise Maison Héliora on the online commerce site www.maisonheliora.com (hereinafter referred to as the "Site") to buyers who are consumers (hereinafter referred to as the "Customer(s)") and specify the conditions for ordering, payment, delivery and management of any returns of products ordered by the Customer.
The General Terms and Conditions of Sale are made available to Customers on the website www.maisonheliora.com where they can be consulted directly.
The General Terms and Conditions of Sale are binding on the Customer who declares that he/she has read them and accepted them by checking the box "I accept the General Terms and Conditions of Sale" before the online ordering procedure is carried out.
Maison Héliora reserves the right to modify its General Conditions of Sale at any time. In the event of a modification to the General Terms and Conditions of Sale, the General Terms and Conditions of Sale applicable are those in effect on the date the order is validated. It is therefore up to the Customer to refer to them at each order validation.
3. THE CUSTOMER
MAISON HÉLIORA products (hereinafter the "Products") are exclusively intended to be sold to end consumers who are natural persons or non-professional legal entities (hereinafter the "Clients"), excluding any sellers or intermediaries acting on behalf of resellers. Therefore, the Customer affirms that he/she is acting as a final consumer and that he/she does not intend to resell the Products for commercial purposes.
The customer of the Site must be a consumer, a natural person of age and legally capable. The customer must, when placing his or her first order on the Site, open a customer account and fill out an order form specifying certain mandatory fields (delivery address, telephone number, etc.) so that his or her order of products can be taken into account and validated by Maison Héliora.
The information provided to Maison Héliora when opening a customer account or when placing an order must be complete, accurate and up-to-date. Maison Héliora may, if necessary, ask the customer to confirm -by any means- this information and his identity.
In view of the commercial policy described above, Maison Héliora reserves the right not to process orders from subjects other than the "Consumer" or orders that do not comply with its commercial policy.
4. THE PRODUCTS
4.1 Description of the products
The products offered for sale are those listed on the Site on the day of the consultation of the Site by the Customer.
The site sells unique pieces. Each piece is entirely handmade by the designer in Provence. A certificate of authenticity is provided with each of our pieces.
We draw the attention of the Customer on the fact that the photographs illustrating our products can be slightly different from reality because of the settings of the Customer's screen and the lighting during the shooting.
The graphics and descriptions of the products offered for sale are only indicative and do not commit the microenterprise. The customers have the possibility of obtaining additional information by contacting by email.
Moreover, being handmade creations, the articles can present irregularities of completion, differences of format and/or colors inherent in this type of manufacture which cannot be regarded as major defects. The responsibility of the micro-enterprise cannot be questioned, the validity of the order cannot be affected.
These indications are updated automatically in real time. However, Maison Héliora shall not be held responsible for any error in the update, regardless of its origin. In this regard, Maison Héliora shall not be held responsible for the cancellation of an order for a product due to the exhaustion of stocks. Maison Héliora takes the utmost care in the presentation and description of its products to best satisfy the information of the Customer. However, it is possible that errors may appear on the Site, which the Client acknowledges and accepts.
PHOTO OF THE JEWELRY
The photos of the jewels are presented for illustrative purposes only. We invite You to refer to the description of each jewel to know the precise characteristics. In case of doubt or if You wish additional information, do not hesitate to contact Us.
4.2 Prices
The prices of the products sold on the Site are indicated in Euros, by item and reference, and are inclusive of all taxes (TTC ) and exclude delivery charges. Maison Héliora. At the time of validation of the order, the price to be paid by the Customer is the all-inclusive price, i.e., the sum of the price including all taxes of the items that make up the order plus delivery charges. For all countries with a delivery address in France and in all other countries belonging to the European Union or not (Switzerland) the products will be invoiced in Euros. The telecommunication costs inherent to the access to the site remain the responsibility of the Customer. Any order delivered outside metropolitan France may be subject to local taxes, customs duties, sea grants and customs clearance fees upon delivery. Their payment is at your charge and is your responsibility. Please check with the competent authorities of the country of delivery.
Maison Héliora reserves the right to modify its prices at any time and without prior notice, subject to article 1.3 above. Products already ordered will be invoiced on the basis of the prices in effect at the time Your order is placed.
POTENTIAL ERRORS
The information and in particular the prices that are displayed on the Site may be erroneous due to system errors or typographical errors. While We make every effort to avoid such errors, they may exist. We do not honor orders resulting from incorrect information or pricing. If the price displayed is lower than the actual price of the product, We will contact You by email to either cancel the order or give You instructions on how to pay the price difference. We apologize for the inconvenience, please do not hesitate to contact Us with any questions regarding this matter.
NON-NEGOTIABLE PRICES
The prices of Our products are not negotiable. Indeed, We strive to practice the fairest prices possible. The final price of Our creations reflects the inherent costs of a French handmade production placed under the sign of excellence.
5. ORDERS AND PRE-ORDERS
Any order placed on the Site implies express acceptance of the GTC and acceptance of the prices and products available for sale on the Site
The placing of an order on the Site is subject to compliance with the procedure established by maisonheliora.com, which is embodied in a succession of different screen pages indicating the steps that the customer must follow in order to validate the order. The jewelry offered by Maison Héliora is produced only in very limited quantities by our atelier. They will therefore be produced upon validation of the order (except for certain references that are in stock).
The Site offers a portion of its products on pre-order; the sums paid in advance by the Customer do not constitute a deposit, within the meaning of Article 1590 of the Civil Code. The delay of the models in pre-order can vary between 3 working days and several weeks according to the ordered product and its specificities. Approximate delivery times are specified in the product sheet.
After checking the content of the order, as well as the total cost of the order (products ordered, shipping costs, optional options), and correcting any errors, the Customer will definitively confirm the order at the payment stage. This confirmation will be considered as the conclusion of the contract.
Once the contract is concluded, the Micro-enterprise will send to the Client, by e-mail, a confirmation of the order containing a summary of the information entered on the order form, as well as a link redirecting to a withdrawal form. The invoice for the order will also be provided as an attachment to the e-mail sent to the Customer.
Invoices are available on your customer account and are, in any case, given upon delivery.
Maison Héliora reserves the right not to accept an order from a Customer with whom it is in dispute over a previous order, or if Maison Héliora reasonably believes that the Customer has violated these GTC or engaged in fraudulent activity, or for any other legitimate reason.
The languages available for concluding the contract with the maisonheliora.com website are French.
6. TERMS OF PAYMENT
For the payment of the price of products and shipping costs, the Customer will follow the methods indicated in the order form.
The Customer has the possibility to pay by credit card, by Stripe or by PayPal. The accepted payment cards are : CB, MasterCard®, Visa®, American Express® and JCB®.
The price is payable in Euros (€) only. If the Customer's account is denominated in another currency, the payment amount in euros (€) will be converted into the currency of the Customer's account at the exchange rate defined at the time of payment.
Any foreign exchange charges resulting from a conversion of foreign currency into euros will be charged to the Customer. The Customer is invited to contact his bank to know the current exchange rates and fees.
At the time of payment, the bank requests personal information from the Internet user in order to verify the identity of the cardholder and to validate the transaction. The Client will have to transmit his bank card number, according to the type of the latter, the expiry date of the latter as well as the cryptogram number (3 digit number appearing on the back of the bank card).
The Client guarantees to the Micro-enterprise, during the validation of his order form, that he is in good standing with the issuer of the payment card.
The financial information will be transferred by means of a cryptographic protocol to PAYPAL or to other banks providing services related to remote electronic payment, without third parties having access to it under any circumstances.
Maison Héliora reserves the right to suspend or cancel any order or pre-order in the event that your authorization for payment by credit card is refused or in the event of non-payment.
Maison Héliora also reserves the right to refuse or cancel any order or pre-order from a Customer with whom a payment dispute is pending or has occurred in connection with a previous order or pre-order or in case of objective suspicion of fraud.
7. DELIVERY AND DELIVERY TIME
As a reminder, the jewels offered by Maison Hélioras are produced only in very limited quantities by our atelier (5. Orders and pre-orders). Thus, it is possible that the item the Customer wishes to purchase is not in stock although the words "Add to cart" are displayed on the Site. In this case, the Customer will be informed and the part will be made on demand by our atelier.
The Customer's attention is therefore drawn to the fact that shipping times may vary by a few days.
We do our best to reduce this delay as much as possible and invite the Customer to contact us by e-mail in order to know the availability of Maison Héliora products in real time.
The place of delivery must be located in metropolitan France (including Corsica), Switzerland or in one of the countries of the European Union.
Any delivery address outside of these territories will be refused during the ordering process. If the Customer lives outside these territories he can choose to collect his order from the atelier. Otherwise, the order will be cancelled.
The products ordered by the Customer on the Site in accordance with the GTC will be delivered to the address indicated by the Customer as the delivery address when ordering.
The Customer chooses the delivery method proposed on the Site. Delivery costs and times vary depending on the country and the delivery service chosen.
All our pieces are made on pre-order in our atelier. To prepare and ship this necklace, it will take us about 4-6 weeks of work depending on its complexity, as porcelain is unpredictable in its many processes.
Delivery Colissimo, Colissimo and UPS depending on the delivery area.
Delivery times are indicative as communicated by the carriers.
In case of absence or impossibility of delivery, COLISSIMO and CHRONOPOST will leave you a notice of passage mentioning the address of the post office where you will be able to collect it on presentation of an identity document, and the date on which it will be available there.
Maison Héliora is created as a pre-order in order to meet a need for responsible production at a lower cost.
The time between your pre-order and delivery varies according to the type of product offered and its manufacturing requirements.
In the case of an order for products in stock, they will be delivered within three weeks from the time the order is placed on our Site.
Article 6.3. Reception of the products and transfer of the risks
Pursuant to Articles L.216-3 et seq. of the French Consumer Code, any risk of loss or damage to the goods is transferred to the Customer at the time when the latter, or a third party designated by him/her, and other than the carrier proposed by Maison Héliora, takes physical possession of the goods.
Delivery is deemed to have taken place as soon as the product is handed over to the Customer by the carrier, as evidenced by the control system used by the carrier.
Upon receipt of the products at the time of delivery, you are invited to check the apparent condition of the packaging and the product and to report any damage to the carrier on the delivery slip and to Maison Héliora as soon as possible.
As an exception, the risk is transferred to the Customer upon delivery of the product to the carrier when the Customer entrusts the delivery of the goods to a carrier other than the one proposed by Maison Héliora.
8. RIGHT OF RETRACTION AND RETURN MODALITIES
Pursuant to Articles L.221-18 et seq. of the Consumer Code, the Customer has a period of fourteen (14) clear days from the date of delivery of the order to exercise his right of withdrawal on his Order. This period shall begin upon receipt of the Products by the Client.
The Customer shall enclose a copy of the invoice or any other element identifying the Order in question and its owner with the withdrawal request.
Only the Client identified as such to Maison Héliora may exercise this right, to the exclusion of any other person, and in particular the person to whom the Products were sent (e.g. as a gift).
The client may also contact Maison Héliora by e-mail: atelier.maisonheliora@gmail.com for any additional information.
The products must be returned in perfect condition, in their original packaging, complete with accessories, instructions, warranty, etc., along with the invoice and a note explaining the customer's contact information and his or her desire to receive a refund or credit note, to the following address
Maison Héliora, represented by Maison Léjuna
277 B chemin du Pigeeonnier, 13180 Boulbon, France.
Shipping costs related to the return of products remain the responsibility of the client unless the product received is not in conformity or has a manufacturing defect. Possible customs fees related to the return of a product from a foreign country are also charged to the customer.
Maison Héliora strongly advises its customers to return products by Colissimo or Lettre Max. The customer also has the option of choosing the carrier of their choice. However, the cost of return and the related risks are the responsibility of the client. It is therefore recommended to provide proof of this return, which implies that the products are returned with parcel tracking, or by any other means giving certain date.
The right of withdrawal - in addition to the respect of the deadlines and modalities described in the previous points - is considered to be correctly applied in case the following conditions are fully respected:
After receipt and verification of the products returned by the Customer, the Microenterprise will carry out within fourteen (14) working days the reimbursement of the payments received and in case of return of a global order (all the products ordered in a single order) the delivery costs.
The reimbursed delivery costs will be based on the standard delivery method (the most economical). If the Customer has chosen a delivery method other than the standard delivery method, the additional costs charged will not be refunded.
- However, we will only accept exchange and refund of jewelry if all of the following conditions are met:
1) The product must not have been worn, used, altered, washed or damaged
2) The product must not have been made to measure (see Special Orders)
3) The product must be returned in its original packaging with the purchase invoice
In the case where the return of the product by the Customer is due to an error of the micro-enterprise such as a missing product in the order or a product received nonconforming or a manufacturing defect of the product, the micro-enterprise undertakes to refund, in addition to the purchase price of the product, the shipping costs incurred by the Customer for the delivery of the product.
The Customer will have to announce the error by e-mail to the address atelier.maisonheliora@gmail.com within 48 hours maximum following the reception of the order.
No refund will be made to the Customer who has not exercised his right of withdrawal under the conditions of this article.
Upon receipt of the returned product, the refund will be made according to the will of the buyer in the form of a credit note valid for 6 months on the Site or a refund credited directly to his bank account depending on the method of payment used when ordering.
These refunds will be made within 14 days after receipt of the products by us.
9. TIME LIMITS AND METHODS OF REIMBURSEMENT
If the right of withdrawal is exercised in accordance with the terms and conditions indicated above, Maison Héliora. will take the necessary steps to reimburse any sums already collected for the purchase of the products within fourteen (14) days of receipt and verification of the condition of the products.
In the event that there is no correspondence between the recipient of the products indicated in the order form and the person who made the payment of the sums due for the purchase, the reimbursement of the sum, in case of exercising the right of renunciation, will be made by Maison Héliora, in any case, towards the person who made the payment.
The refund will be made on the same medium as the one used for the purchase of the products, i.e. the customer's credit card. The refund will be made in EUROS. If the initial account of the Customer is in a currency other than EURO, the amount of the refund will be converted into the currency of the account
If the initial account of the Customer is in a currency other than EURO, the amount of the refund will be converted into the currency of the Customer's account with a conversion rate applied which will be the effective rate at the time of the refund and not at the time of the purchase.
The exchange costs incurred by the Customer at the time of the initial purchase will be borne by the Customer and will not be refunded by the Operator.
10. LEGAL GUARANTEES
10.1 CONCERNING THE PRODUCTS
10.1.1 Legal guarantees
Maison Héliora complies with the legislation in force concerning the defects of conformity of the product with the Contract and redhibitory defects under the conditions provided for in articles 1641 to 1649 of the Civil Code:
"Article L. 217-4 of the Consumer Code: The seller is required to deliver goods that conform to the contract and is responsible for any defects in conformity that exist at the time of delivery. He is also liable for defects in conformity resulting from the packaging, the assembly instructions or the installation when the latter was made his responsibility by the contract or was carried out under his responsibility.
Article L. 217-5 of the Consumer Code: To be in conformity with the contract, the goods must :
1° Be fit for the purpose usually expected of similar goods and, where appropriate :
- correspond to the description given by the seller and have the qualities that the seller has presented to the buyer in the form of a sample or model;
- have the qualities that a buyer may legitimately expect, having regard to the public statements made by the seller, the producer or his representative, particularly in advertising or labelling;
2° Or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter.
Article L. 217-12 of the Consumer Code: The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.
Article 1641 of the Civil Code: The seller is bound by the warranty for hidden defects of the thing sold that make it unfit for the purpose for which it was intended, or that so diminish this use that the buyer would not have acquired it, or would have given only a lower price, if he had known about them.
Article 1648 paragraph 1 of the Civil Code: The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect.
In addition, Maison Héliora extends this warranty to jewelry sold by the micro-enterprise for two years and without time limit as long as the product is used under normal conditions.
It is reminded, as necessary, that (i) damage, deformation and destruction of the products resulting from external forces, shocks or handling defects are not covered by this warranty. They give rise to an estimate of repair, and, if You accept the estimate, to invoicing for the repair.
10.2 CONCERNING THE SITE
Without prejudice to the warranties set out in article 5.1 above, Maison Héliora does not grant any warranty on the Site and/or the Content (as described in article 7 below). In particular, Maison Héliora does not warrant the suitability of any of the elements of the Site for any particular purpose. Maison Héliora does not warrant that the functions contained in the Site and any Content or other material contained therein will at all times be available, uninterrupted or error-free, that any defects or errors will be corrected immediately, or that the Site or its server will at all times be free of viruses or other components that may cause damage.
11. INTELLECTUAL PROPERTY
11.1 LEGAL PROTECTION
The Site and all elements (including products), documents and other data contained therein (the "Content"), whether visual or audio, are protected by French and international rules applicable to trademarks, trade or service marks - whether registered or not as such - and trade names or other distinctive signs, copyrights, neighbouring rights, sui generis rights, design rights, patents, trade secrets or other rights of a similar nature and are owned or licensed by Maison Héliora.
All documents, information, texts, graphics, images, photographs or any other content published on the www.maisonheliora.com website are the exclusive property of Maison Héliora. Consequently, they may not be reproduced, exploited or used for any purpose whatsoever without the express authorization of Maison Héliora.
Maison Héliora is the owner of all intellectual property rights (with the exception of the moral rights of the authors) pertaining to the Products and to the trademarks and distinctive signs under which the Products are marketed.
The Client recognizes without reservation as such the intellectual property of Maison Hélioraf and undertakes not to infringe it in any way whatsoever. More specifically, the Customer expressly undertakes not to manufacture, sell, license or market in any way whatsoever, directly or through a third party, for his or her own benefit or for the benefit of a third party, the Products, imitations or reproductions of the Products or the intellectual property rights pertaining to the Products and the brands belonging to Maison Héliora
11.2 VIOLATION OF INTELLECTUAL PROPERTY RIGHTS
Your right to use the Site and any Content or other material contained therein is subject to Your compliance with the Agreement and any applicable laws or regulations. Any use of the Site or any Content for any purpose other than as permitted by the Agreement may violate Our rights or those of Our licensors:
(I) You may access and display any Content and other materials on the Site only for non-commercial, private use;
(II) the Site and any Content may not be copied, reproduced, modified, republished, uploaded, posted, adapted, transmitted, distributed or used in any way without the prior written consent of Maison Héliora or unless otherwise permitted by applicable law (in which case, You must keep intact all proprietary notices);
(III) You must not use meta tags or any other hidden text containing Our name, trademark(s) or that of Our related companies without Our specific, prior and written consent;
(IV) any User who wishes to place, for his/her personal use, on his/her site, a simple link referring directly to the home page of the Site, must obtain Our specific prior written authorization; in no event shall Our agreement engage Our responsibility, in any capacity whatsoever, with respect to the Site or any Content;
(V) any hypertext link referring to the Site by the framing or in-line linking technique is strictly prohibited.
12.1 MANAGEMENT OF PERSONAL DATA
The personal data collected on the Site are intended for Maison Héliora with Your consent. Maison Héliora is committed to protecting Your personal data. All personal data concerning You collected by Maison Héliora is treated with the strictest confidentiality, in accordance with the provisions of Law 78-17 of January 6, 1978 on Information Technology, Files and Liberties, for the purpose of processing orders. Your information and personal data are necessary for the management of orders and relations with You, as well as to keep You informed of all offers and commercial information likely to interest You. They can be transmitted to the service providers and contractual partners who intervene and contribute to the management of the orders. You are informed of the compulsory or optional nature of the data entry at the time of collection. This information and the management of orders are also kept for security purposes, in order to comply with legal and regulatory obligations and to allow Maison Héliora to improve and personalize the services offered to You.
12.2 IDENTITY AND CONTACT DETAILS OF THE DATA PROTECTION OFFICER
The person responsible for processing the personal data collected in the context of the creation of the user's personal account and navigation on the site is the Data Protection Officer of Maison Héliora.
As the person responsible for processing the data he collects, he undertakes to comply with the legal provisions in force. It is his responsibility to establish the purpose of the information processed and thus to provide his customers and prospects with complete information on the processing of their personal data and to maintain a register of the processing in accordance with reality.
Whenever Maison Héliora processes personal data, We take all reasonable measures to ensure the accuracy and relevance of the personal data with respect to the purposes for which We process them.
If you have any questions about the collection and processing of Your data by Maison Héliora, you can contact the Data Protection Officer at the following addresses
By mail: atelier.maisonheliora.com
12.3 DURATION OF STORAGE OF YOUR PERSONAL DATA
If You decide to create a customer account, Your identification data will be kept as long as Your account is active and You do not close it. You can close Your account at any time by simple request according to the terms of article 10.5 below. Your request will be taken into account as soon as possible or, in the case of an order in progress, as soon as it is completed.
Data related to Your product purchases or Your requests for information will be kept by Maison Héliora for an unlimited period of time in order to be able to accompany You for all significant events in Your life (birth, anniversary, PACS, wedding, wedding anniversary...). If You wish to object, again, a simple request in accordance with the terms of Article 10.5 will ensure the destruction of the information concerning You.
12.4 SECURITY OF YOUR PERSONAL DATA
In accordance with the Regulations, Maison Héliora implements all technical and organizational measures appropriate to the nature of the data and the risks presented by the processing, to preserve the security and confidentiality of the personal data that you communicate and, in particular, to prevent them from being distorted, damaged, or accessed by unauthorized third parties.
In case of anomaly noted, we will communicate within 3 days maximum in all transparency on their situation. We will inform the competent control authority, the CNIL in France. On the other hand, we will warn the persons whose data have been hacked, if the leak can generate a real risk for their rights and liberties.
12.5 RIGHT OF ACCESS, RECTIFICATION AND OPPOSITION
In accordance with the French Data Protection Act of January 6, 1978, You have the right to access, rectify and object to the personal data concerning You. To exercise these rights, You must send an e-mail to atelier.maisonheliora@gmail.com, indicating Your name, first name, e-mail address and Your customer references. Each request must be signed and accompanied by an identity document bearing Your signature and specify the reply address. This answer will be sent within 2 months following the reception of the request.
13. Cookies
13.1 USE OF COOKIES
During the consultation of the site, information related to Your navigation may be recorded in "Cookies" files installed on their terminal (computer, tablet, Smartphone). These cookies are issued by Maison Héliora in order to facilitate navigation on the site and to recognize Your browser when You are connected to the Site. These cookies are issued in order to
- Establish traffic statistics (number of visits, pages viewed, abandonment in the order process, etc.)
- Adapt the presentation of the Site to the display preferences of terminals,
- To memorize information entered in forms, to manage and secure access to reserved and personal spaces such as the customer account and to manage the shopping cart.
Wix uses cookies for important reasons, including to:
-Provide an optimal experience for visitors and customers.
- Identify registered members
-Monitor and analyze the performance, operation and efficiency of the Wix platform.
-Ensure the security of the platform and the safety of its use.
13.2 USE OF COOKIES
Maison Héliora reserves the right to install cookies on Your computer when You visit the Site. A cookie is a small file that is sent to Your computer and stored on Your hard drive. A cookie does not allow You to be identified, but its purpose is to indicate any previous visit to the Site in order to help Maison Héliora personalize its services.
13.3 DEACTIVATION OF COOKIES
You may set the parameters so that cookies are deactivated and thus prevent cookies from being installed on Your computer without Your express consent. Any settings that are made may modify the navigation on the Internet and the conditions of access to certain services on the Site that require the use of cookies.
13.4 THIRD PARTY APPLICATIONS
The Site uses computer applications from third parties, which allow You to share content from the Site with other people or to let these other people know their opinion regarding content from the Site (social networks such as Facebook, Instagram, Google+, Twitter, etc.).
13.5 COLLECTION OF INFORMATION BY SOCIAL NETWORKS
When You visit a page of the Site containing a "Share" or "Like" button, Your browser establishes a direct connection with the servers of the social network concerned. If You are connected to the social network during Your browsing, the application buttons make it possible to link the pages consulted to Your account. If You interact with the plug-ins, for example by clicking on the "Like" button or leaving a comment, the corresponding information will be transmitted to the relevant social network and published on Your account. If You do not want the social networks to link the information collected through the Site to Your account, You must disconnect from the social network concerned before visiting the Site. In particular, Maison Héliora collects and uses Your navigation data when You visit the Site through Facebook. This data is collected solely for the use of Maison Héliora.
13.6 NO LIABILITY TOWARDS SOCIAL NETWORKS
Maison Héliora is not responsible in any way for the content or operation of any of the social networks, including those that may be linked to the Site.
13.6 Newsletter
If you have subscribed to the newsletter on our website, we use your email address to send you the newsletter on a regular basis and provide you with interesting information about our company. The legal basis for sending the newsletter is your consent (Article 6, paragraph 1, sentence 1 a) GDPR). You can revoke your consent at any time to no longer receive the newsletter. To do so, you can click on "unsubscribe" or "unsubscribe" at the bottom of the newsletter e-mail. You can also write to us at atelier.maisonheliora@gmail.com or by mail. We use Ascend by Wix to send the newsletter.
14. FORCE MAJEURE
"Force Majeure" means any external, irresistible and unforeseeable circumstances beyond the reasonable control of the party suffering a force majeure event.
In the event that Maison Héliora is prevented or delayed by force majeure in the performance of its obligations, Maison Héliora undertakes to inform the Customer within 72 hours, specifying the precise elements constituting the force majeure and the reasonably foreseeable duration of the delay or prevention. Maison Héliora will then be released from the responsibility for the non-performance or delay in the performance of its obligations, but undertakes to use its best efforts to resume full performance without delay. In such a case of force majeure, Maison Héliora may at its discretion terminate the order or any part of it, without liability, but shall reimburse the Customer for the amounts already paid. In no way may the Customer invoke a case of force majeure to be released, even temporarily, from an obligation to pay a sum of money.
15. SETTLEMENT OF DISPUTES AND APPLICABLE LAW
The sales concluded and all relations between Maison Héliora and the client via the website www.maisonheliora.com are subject to French law. In case of dispute, an amicable solution shall be sought before any legal action. Failing this, all disputes to which this contract could give rise, concerning its validity, interpretation, execution, termination, consequences and their consequences shall be submitted to the Court of Tarascon.
16. In case of nullity of a clause of the present general conditions of sale, the rest of the contract is valid.
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